Delivery and Returns

 

 

Delivery Information

We currently only deliver to the UK mainland.

We will usually despatch items 1 business day after receiving your payment. 

Delivery is by Royal Mail and, so we know you receive it, is always tracked requiring a signature.

Delivery is free for orders over £70. It’s £2.50 for orders under £70.

Our Returns Policy

If you change your mind, you can return your unused and unopened candles in their original packaging within 10 days to Scarlet & Nell Suite 304, 179 Whiteladies Road, Clifton, Bristol BS8 2AG for a refund minus the original delivery costs.

Please ask your post office for proof of postage when returning goods. It’s your responsibility to make sure we get them safely. You’ll receive an email confirming that your refund has been processed.

Help! There’s a problem with my order

If you have received the wrong order, your candles are damaged or you have any other issues please contact us.